TERMS AND CONDITIONS
To use the Salem Biriyani Hotel Service, the user must agree to the terms and conditions and the Privacy Policy on the Salem Biriyani Hotel Website (‘Terms’). Salem Biriyani Hotel may change these Terms from time to time and such modified Terms will be immediately applicable. By using the Salem Biriyani Hotel Service, the user accepts any changes made to the Terms. For detailed information, please visit our website www.salembiriyanihotel.com
ORDERING
1. When ordering food from Salem Biriyani Hotel, it is necessary to provide accurate and complete details. Please ensure that the credit or debit card you provide is your own. By agreeing to this, you acknowledge that you will take reasonable care when providing your details.
2. Salem Biriyani Hotel is committed to providing high-quality food and takes full responsibility for any issues or problems related to food quality, including labeling concerns. The user should be aware of this and take it into account when placing an order with Salem Biriyani Hotel.
3. The user acknowledges that certain types of food may only be suitable for individuals within certain age ranges. As such, it is solely the responsibility of the user to ensure that the food they are ordering is appropriate for the intended recipient
PRICES AND PAYMENT
1. Salem Biriyani Hotel’s website lists accurate prices for food at the time of publication, based on information provided by participating restaurants. Although Salem Biriyani Hotel strives to keep these prices up-to-date, the final price you pay may differ due to changes in the menu or pricing. Salem Biriyani Hotel reserves the right to alter the available food menu and remove any food or delivery options.
2. The user agrees that if there is a change in prices, Salem Biriyani Hotel and its employees will not be held liable in any way.
3. When placing an order, the Salem Biriyani Hotel App and/or Website will display the total price for food and food delivery, including all applicable taxes and charges. Full payment must be made for all items specified in the order.
4. If you choose to pay online, it is important to ensure that the payment method is secure. Your debit/credit card details will be encrypted to prevent unauthorized access. Additionally, your credit card company may conduct security checks to verify your identity before accepting payment.
DELIVERY
1. Our delivery period is approximately and may vary. We will deliver your food to the address you specified during the ordering process.
2. We will strive to deliver your food within the specified time frame; however, we cannot be held responsible for any losses resulting from late delivery. If the food is not delivered within the estimated delivery time quoted, please contact us by email and we will do our best to ensure your order is delivered as quickly as possible.
3. Salem Biriyani Hotel will not void or refund the delivery charge in case of a late delivery
4. If you are unable to accept delivery of the food at the time it is ready or if we are unable to deliver at the nominated time due to your failure to provide appropriate instructions or authorizations, then the food shall be deemed to have been delivered to you and all risk and responsibility in relation to such food shall pass to you. The customer is responsible for any storage, insurance, or other costs incurred by Salem Biriyani Hotel due to the inability to deliver, and the customer will fully indemnify Salem Biriyani Hotel for such costs.
5. To ensure the safe delivery of Food, it is your responsibility to make sure that the necessary arrangements, including access where necessary, are in place at the time of delivery. Salem Biriyani Hotel shall not be held liable for any costs, damages, or expenses incurred as a result of a failure to do so.
REFUND POLICY
A refund request generally takes between 7 and 10 business days to appear in the customer’s account, depending on the specific bank or wallet used for payment.
PERSONAL INFORMATION AND PRIVACY
1. The user acknowledges and understands that by selecting Salem Biriyani Hotel, they have granted Salem Biriyani Hotel permission to utilize their personal information in accordance with our privacy policy.
2. The user acknowledges and understands that despite the appropriate firewalls and protections provided by Salem Biriyani Hotel, the Salem Biriyani Hotel Service is not impervious to hacking. Data may be stolen due to unauthorized hacking, virus attacks or technical issues.
3. In the event that Salem Biriyani Hotel is required to disclose your personal information in order to assist a Government Authority or comply with a Court Order or to protect the interests of the Salem Biriyani Hotel Service and/or any particular user(s), it will do so without obtaining prior permission from you. By using the Salem Biriyani Hotel Service, you consent to the disclosure of your personal information.
4. By utilizing our site, you are acknowledging that we have your permission to contact you periodically with updates, alerts, and offers. This communication may be transmitted through various channels, such as SMS, email, or other communication tools.
CONTACT
1. If you have any questions or comments about this Platform, please do not hesitate to contact us at the following details:
2. Email: salembiriyanihotelsbh@gmail.com
